Engagement Manager

About the Role

The Engagement Manager is the Algo8 representative at the client location. They own the client relationship, ensure delivery quality, and drive customer success. They are not a project manager and do not run day-to-day execution - that sits with the Delivery Lead. Their focus is consulting quality, client satisfaction, and making sure what reaches the client passes the quality benchmark. Iterations if any, on client request, within the agreed SoW should be run promptly and efficiently.

What You'll Do

• Own the client relationship end-to-end — single point of contact for requirements, reviews, and escalations
• •Lead client-side discovery and business problem framing during blueprinting, partnering with technical teams on solution design
• •Review critical client-facing deliverables and ensure quality standards are met before external sharing
• •Identify and flag gaps in client requirement interpretation early, before they become delivery problems
• •Provide delivery oversight by proactively identifying milestone risks, dependency bottlenecks, and stakeholder misalignment, while working with the Delivery Lead to ensure timely resolution
• •Drive adoption and value realization at the client site — ensure solutions are being used and outcomes are measurable
• •Own early escalation of delivery, stakeholder, adoption, and scope risks to senior leadership
• •Provide periodic account health updates to the COO and Key Account Managers

What We're Looking For

• Meaningful time spent on a manufacturing plant floor at a supervisory or management level, or at manufacturing client sites as part of a consulting engagement with a recognised firm
• •Comfortable managing senior client stakeholders — plant GM, DGM, or equivalent — independently
• •Strong enough on Industrial AI basics (OT/IT, data, digital twins, MES) to hold a credible conversation with both plant engineers and the back-end team
• •Has reviewed and rejected deliverables before — understands what a quality bar looks like and will hold it
• •Consulting communication skills — can write a crisp client note, present findings, and structure a problem
• •Be willing to relocate and establish himself at new locations as deployments move from one client to another.

Skills

About the Company